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Frequently Asked Questions (FAQ)
Common questions about Benz Motor Mall that customers often ask
Category: Car Care Services FAQ
Q: What’s the difference between glass coating and ceramic coating?
A: Glass coating provides basic protection and lasts about 6–12 months, while ceramic coating offers stronger, more durable protection for 2–5 years and has better water-repellent and scratch-resistant properties.
Q: Should I choose glass coating or ceramic coating?
A: It depends on your budget and needs. For long-lasting and high-performance protection, ceramic coating is recommended. If you prefer affordable maintenance, glass coating is sufficient.
Q: How should I maintain a glass-coated car?
A: Wash the car with mild shampoo, avoid washing under direct sunlight, steer clear of acidic cleaning agents, and park in a shaded area to extend the coating’s lifespan.
Q: How much does ceramic coating cost?
A: Prices vary depending on the car size and product brand, typically ranging from 15,000–50,000 THB, with a 2–5 year performance warranty.
Q: How often should car polishing be done?
A: Car polishing should be done every 6–12 months, depending on usage and parking conditions. If you notice swirl marks or dull paint, it’s best to polish sooner.
Q: How long does Car Detailing take?
A: It usually takes 1–3 days, depending on the car’s condition and the services chosen. For example, full exterior and interior detailing with ceramic coating may take 2–3 days.
Q: What are the steps in premium car washing?
A: The process includes foaming and washing the wheels, washing the car body with special shampoo, drying with air blowers, wiping corners, vacuuming the interior, cleaning the glass, and applying tire dressing.
Q: How long should I wait before washing the car after ceramic coating?
A: Wait about 7–14 days to allow the coating to fully set. For the first wash, use a mild shampoo.
Q: How many steps are there in car polishing?
A: There are three main steps: coarse polishing to remove deep scratches, medium polishing to remove swirl marks, and finishing polish to enhance shine.
Category: Used Cars FAQ
Q: Why should I buy a used Benz from Benz Motor Mall?
A: We offer high-quality cars that have passed standard inspections, come with after-sales warranty, a clear maintenance history, and fair pricing.
Q: Which Mercedes-Benz GLA 200 used models are recommended?
A: Models from 2018–2020 are popular due to modern design, full features, fuel efficiency, and good resale value
Q: What should I watch out for when buying a used BMW X1?
A: Check the transmission, electrical systems, oil leaks, and service history.
Q: Which Toyota Alphard used model is most fuel-efficient?
A: The Hybrid models from 2015 onward, with fuel consumption around 14–16 km/l.
Q: What is the starting down payment for a used car?
A: Starting from 10–20% of the car price, adjustable based on the customer’s credit.
Q: Do you offer trade-in services?
A: Yes, we evaluate your current car based on its condition and offer special trade-in deals.
Q: What does the after-sales warranty cover?
A: Covers engine, transmission, main electrical systems, and includes 24-hour emergency assistance.
Q: Is home delivery available?
A: Yes, nationwide delivery with professional guidance on basic car usage.
Q: Can I check the car’s history before buying?
A: Yes, we provide service records, maintenance history, and inspection reports.
Q: What inspections do all used Benz cars undergo?
A: Over 100 checkpoints covering engine, suspension, electrical systems, body condition, and test drive evaluation.
Q: Where are the after-sales service centers located?
A: Nationwide partner service centers provide maintenance and periodic inspections.
Q: What is the starting interest rate?
A: Starts at 2.79% per year, depending on customer credit and loan term.
Q: Are there promotions for buyers?
A: Includes free first-class insurance, free transfer and registration, and a 1-year car care package.
Q: Do all used cars have the same warranty?
A: Warranty depends on car age and condition, typically 1–2 years or 20,000–40,000 km.
Q: Can I test drive a used car?
A: Yes, by appointment, usually 30–60 minutes.
Q: Is there financing consultation available?
A: Yes, our team assists in choosing a suitable payment plan based on your income.
Q: What should I do if issues arise after purchase?
A: Contact our 24-hour hotline for guidance and professional assistance.
Q: What documents are required to buy a car?
A: ID card, house registration, salary slip, bank statements for the past 6 months, and any documents required by the financial institution.
Interested in Benz Motor Mall Services – Pre-Owned Mercedes-Benz
Benz Motor Mall is a leading Mercedes-Benz center in the country for premium pre-owned vehicles.
You can contact Benz Motor Mall through all available channels.
Address: 126 Prasert-Manukit Road, Chorakhe Bua, Lat Phrao District, Bangkok 10230
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Business Hours
Open Daily 09.00-18.00
